Hotel Espa Plaza Basilica
Where is the lodging establishment?
Features
Choose your room
Hotel Espa Plaza Basilica
Conveniently situated in Madrid, this modern and stylish establishment is an optimal option for a leisure trip, romantic gateway or a business travel. It is surrounded by numerous metro and bus stops which will allow travellers to explore the city, while the local attractions such as Santiago Bernabeu Stadium, the home of FC Real Madrid, and the famous Paseo de la Castellana may be easily reached on foot. The self-catering apartments offer spacious and beautifully appointed surroundings, making it a perfect place for a short visit or a prolonged stay in Madrid. Each air-conditioned unit comes with private bathroom, commodious furniture and top-notch amenities to ensure a pleasant and homely atmosphere. Guests may avail laundry service and in case of any doubt or query turn to friendly and professional staff at the 24-hour reception.
Other names for Hotel Espa Plaza Basilica:
Conditions and services
General
- Check-in starts at: 14:00
- Check-out ends at: 12:00
- Wifi
- Internet
- Car park
- Air conditioning
- Heating
- Lift
- Non-smoker Rooms
- Pets not allowed
Reception services
- 24-hour front desk
- Safe
- Currency exchange facilities
- Tour desk
- Ticket service
- Press
Food and beverage
- Room service
- Breakfast in the room
Transportation
- Car rental
Common areas
- Terrace
Housekeeping service
- Daily maid service
- Laundry
What do guests think about this lodging establishment?
Based on the reviews, the accommodation seems to have mixed feedback. Some guests appreciated the spacious and clean rooms, as well as the convenient location. However, there were concerns about check-in delays and a lack of hot water in the mornings. The reception staff received negative comments regarding their attitude and customer service skills. On the positive side, guests praised the comfortable beds and pillows, as well as the cleanliness of the hotel. The hotel's proximity to restaurants and shops was also mentioned as a benefit. Some guests mentioned that the air conditioning was noisy, but the issue was resolved by moving them to a different room. In conclusion, while there are positives such as spacious rooms and a good location, there are areas for improvement in terms of customer service and maintenance issues.
Reviews
The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.
Very good
Based on 539 reviews
- privates privates -Mar 1, 2020
I think the room is good. However, the wall is thin. You can hear the voice of the upper floor. Wi-Fi is not connected. Reception is also bad attitude.
- mackeyboy amane -Nov 13, 2019
Very spacious room that has pretty much everything you need. There was even a mini kitchen. The price was very reasonable as well.
- George Wayne Miller -Aug 8, 2019
We are extremely satisfied with our stay at Espahotel Plaza Basilica, the staff has been very helpful, the suite is excellent with the house cleaning very good. We would highly recommend this establishment to anyone looking for accommodation in Madrid
- Tony Blackwell -Jul 12, 2019
Staff absolutely great. Couldn't be more helpful or friendly. Excellent location for the city. Room comfortable
- Dan Myles -Mar 27, 2019
Have to notify ahead of time when going to be coming add they do not have a true front desk. It worked out well. Room is spacious with a kitchenette and 2 twin beds. I like the double door as it cuts out most heal nose. A great location especially
Frequently asked questions about Espa Plaza Basilica
No, Espa Plaza Basilica doesn't have a pool.
You can stay at Espa Plaza Basilica starting at €33.60 per night. The price will vary depending on the dates and the demand.
You can check in at Espa Plaza Basilica any time after 14:00 and check out any time before 12:00. Consult your Destinia agent for any specific concerns.
Yes, Espa Plaza Basilica has parking facilities.
At Espa Plaza Basilica, you'll have internet access through their free WiFi service.